Frequently Asked Questions

Add fish and plants to your cart and check out. Shipping and any sales tax are calculated at checkout from your address.

Yes. Fish ship overnight and plants ship separately by UPS 2nd Day Air, 3 Day Select or Ground, so an order with both shows two shipping charges at checkout.

No. You can check out as a guest.

Every fish travels in a double bag with oxygen inside an insulated foam box, with a heat pack or cool pack matched to the forecast along the route. See Shipping & Live Arrival.

Livestock ships Monday through Wednesday only, for next-day delivery. Orders placed after Tuesday 12pm ET ship the following Monday.

Shipping is calculated at checkout from how many fish are in your order and where they are going.

If temperatures on the route fall outside safe ranges, we pause shipments and contact you to reschedule. You are never charged extra for a weather hold.

If a fish arrives dead, report it within 2 hours of the first delivery attempt with clear photos of the fish inside the unopened bag and out of the bag on a light surface. Verified DOAs are replaced free on the next shipping run, or refunded for the price of the fish. Shipping charges are non-refundable.

Bring it inside immediately, dim the aquarium lights, float the sealed bags for 20 to 30 minutes, drip acclimate for 45 to 60 minutes, then net the fish into the tank. Never pour bag water into your aquarium, and skip the first feeding until the next day.

Every fish passes a minimum two-week quarantine and must be eating confidently before it is listed.

We stock hardy, cichlid-proof greens such as Anubias and Java Fern. Attach them to rock or driftwood rather than planting in the substrate.

TODO: Mike's answer.

Live animals cannot be returned. If a fish arrives dead, the Live Arrival Guarantee above applies.